OPTIMIZING THE POSSIBLE
OPTIMIZING THE POSSIBLE
OPTIMALLY SELECTING, TRAINING, AND PERFORMANCE MANAGING HOME-BASED AGENTS CONSISTENTLY EXCELLENT PERFORMANCES - SALES, SERVICE, COLLECTIONS, COACHING…
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IN A BLINK, THE VIRUS CREATED A NEW WORK-FROM-HOME GAME WITH NEW RULES. WE CAN HELP YOU WIN.
IN A BLINK, THE VIRUS CREATED A NEW WORK-FROM-HOME GAME WITH NEW RULES. WE CAN HELP YOU WIN.
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OUR APPROACHES HAVE BEEN USED FOR DECADES WITH HIGH-PROFILE CLIENTS
Our approaches have been used for decades with high-profile clients
The recipe is simple. We extract the best practices and break them down into mindset and skillset. We then utilize the technology to structure short bursts of practice, instruction and reinforcement of exactly what to say and how to say it.
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HIGH-TOUCH LEARNING IN A LOW-TOUCH ECONOMY
HIGH-TOUCH LEARNING IN A LOW-TOUCH ECONOMY
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SELECTING

Hiring & employee development assessments for an optimized workforce
TRANSFORM YOUR WORKFORCE NOW

TRAINING

Digital solutions to help you “Earn and Retain MORE Successful Customer Relationships”
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PERFORMANCE MANAGEMENT

AI dramatically adds value in many ways; however, when it comes to human beings becoming more competent, confident, consistent and committed, AI has limitations that excellent managers do not.
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Features & Functionality

“The differences that make the difference.”

Gamification

Voice-based Simulations

Video Practice / Challenges

Customized4U

Email & Desktop Notifications

Select Mobile Features

Tracking and Reporting

eLearnings for Exceptional Communication

Add Resources for Learners

Single Sign-On Capability & LMS

HTML5

ComCoach Mail & Scoring Options

Contact us for a no obligation live demo and any questions

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DRAMATIC RESULTS FROM DIVERSE CLIENTS

Working with Success Sciences using the Communication Coach Simulation system and the CX/sales training program was foundational to the cultural transformation we set out to achieve. One year later, our sales per call where sixty percent higher than the national average and forty percent higher than the next best performing team. In addition, our AHT and cost per call remained substantially under budget and our monthly quality ratings were consistently among the best in the country.

Large Fortune 50 Client

Client running several large inbound sales & service centers

Achieved and maintained the doubling of the conversion rate of leads to sales with a 12% net increase in dollars per conversation by the sales reps.

Client A

Added $33.5 million to the top line with the same headcount while the industry was flat. Increased the stick rate by 17% and had the highest service quality ratings in the history of the organization.

Client B

Went from 68,000 confirmed sales in the baseline year to 149,000 confirmed sales with the same headcount

Client C

A new hire pilot group outsold the team average (the experienced sales team) by 10.1%. They did this in week 3 of their 5-week new hire program.

Client D

A small sample of users...